BOOKING PROCEDURE, CANCELLATION & AMENDMENT POLICY & PAYMENT TERMS:

A) Booking Procedure:
1) Booking Request: All booking request for the above packages has to be sent to us only in writing by Email or Call to our Office at the following IDs:
a. Email: sales@travelscapeholiday.com
b. Call : +91 9136496644

2) Details Required For Confirmation: Please provide the following details along with your booking request:
a. Package Code and Category.
b. Clients Name.
c. Total No of Pax along with adult sharing the rooms and child without bed.
d. Date of Arrival and Departure.
e. Arrival Details (If available).

3) Confirmed Tickets: Please try not to send any booking without confirmed tickets, especially in the high season it is really difficult to expect a ticket to get confirmed at the last moment.

4) Request Reference No: As soon as we receive a booking request a file no will be sent to you, please note the same for future correspondence.

5) Confirmation: After successfully processing the booking a confirmation with a booking reference no will be sent to you.

6) Re-Confirmation: All bookings has to be reconfirmed with us minimum 07 days prior to the date off arrival along with confirm arrival details, failure in doing the same we will considered as cancellation and in such cases the advance deposit (B2) will be retained as processing fee.

B) Payments: Any confirmation is subject to the following payment schedule and there is no contract between the company and the client until the company has received the full payment before arrival.

1) Initial Deposit: 25% within 03 days of receiving this confirmation.

2) Balance Payment: Balance payment has to be made in advance and must be paid & settled at the time of reconfirmation (15 days prior to the date of arrival).

3) Payment Modes: Payment can be remitted through any of the following modes and is subject to realization:
ICICI BANK:NEFT / Cash / Cheque Deposit in the following ICICI Account in your city.
Account Number : 280205000549
Account Holder’s name : TRAVELSCAPE
Ifsc Code : ICIC0002802
Bank : ICICI Bank

4) Payment should be credited to our account as per schedule and please send us the NEFT Receipt / Deposit Slip / Copy of DD/Cheque by Mail/Fax along with the client name and Booking reference no and courier consignment no, failure in doing the same we will considered as cancellation and in such cases the booking will be released and the advance deposit (B2) will be retained as processing fee.

C) Amendment:

1. Time Limit: Any amendment in is subject to availability of related hotels / services and can only be made before the reconfirmation (07 days prior to the date of arrival), any change after that will be treated as cancellation and charges will be applicable as per our cancellation policy.

2. Amendment Charge: Only the fast amendment will be processed without any additional of cost, any further amendment will draw a service charge of INR 250 per Person per amendment.

3. Amendment in Date: Travel date can berescheduled maximum up to 90 days from the initial date of arrival and rates or price confirmed is subject to change as its based on the prevailing rates and might increase due to currency fluctuation increase in the cost of fuel charges, change in any related tax structure, sudden change in hotels tariff or increase in transport cost. Any amendment beyond 90 days will be considered as cancelled and the advance deposit will be retained as per our policy.

4. Amendment in Pax: In case of reduction in the number of passengers, the cost will be increased as per our tariff and the supplement for the same has to be added along with the final payment. In such cases, please note that the advance deposit for the passengers not traveling cannot be adjusted or redeemed.

D) CANCELLATION POLICY: All cancellation has to be sent to us during office hours (Mon – Fri /1000Hrs 1700Hrs) only by Email/Fax and charges will be applicable as per the following:

1) Clear 30 days prior to the date of arrival: @ ₹ 2500 Per Pax.
2) 29 to 15 days prior to the date of arrival: 25% of the total service cost + applicable GST
3) 14 to 07 days prior to the date of arrival: 50% of the total service cost + applicable GST
4) 06 to 03 days prior to the date of arrival: 75% of the total service cost + applicable GST
5) Less than 03 days prior to the date of arrival including No Show: 100% of the Total service Cost.
Subject to individual cancellation policy of the respective service providers associated with the booking.

Cancellation Refund will be processed within15 days from the date of cancellation and will be sent to you only by Bank Transfer after deducting the bank charges.