Last updated on 09-07-2024 18:50:50
Cancellation / Amendment Policy
- If the reservation is cancelled before 21 days of the date of arrival, there will be no retention.
- Within 15 – 21 days of the date of arrival, 50% of the 01st night stay will be charged as retention.
- Within 07 – 15 days of the date of arrival, 100% of the 01st night stay will be charged as retention
- Any cancellation less than 07 days entire stay would be charged as full retention.
Vehicle Usage –
- All vehicle services are time-bound (8:00 AM To 08:00 PM )and are provided on point-to-point basis only as per the itinerary.
- Any usage of the transport services between 21.00 Hrs to 07.00 Hrs would attract an additional Driver’s Bata (each time) which can be settled directly with the Driver on a daily basis
- They are not provided for repeat services or disposal for personal activities, such as market visits, shopping, dinner, etc.
- Vehicles will change during the tour, hence guests are advised to not leave behind any belonging in the car
- Detour/tour rearrangement may become inevitable during natural/manmade disturbances like landslides, road blockages, political disturbance, train/flight delays etc. The cost arising due to such factors will be billed additionally, which is payable directly to the driver.
- Given Transportation rate may be changed if is there any major hike in the fuel price (AND OR) change in tax structure, however this can be advised 30 days prior to the commencement of the tour
Important Notes –
- Rooms are not blocked and confirmation is subject to availability only.
- Non A/C rooms are normally provided in cool or hilly areas.
- Due to their climatic conditions, Munnar and Thekkady in Kerala do not have AC rooms.
- The standard check-in time at the hotel is 2:00 pm, and check-out is at 11:00 am. Early check-in or late check-out requests are subject to the discretion of the hotel.
- These excursions are subject to road and weather conditions. Once the permits have been issued in case you are unable to reach the points because of a landslide / roadblock / snowfall, there will be no refund applicable.
- All hotel bookings are done in base category rooms unless otherwise specified
- No refund even if we cannot conduct sightseeing due to natural reasons.
- No refund for any unused services or missed sightseeing. Missed sightseeing will not be covered on any of the following days of the tour.
- In the case of a landslide, we may have to take a detour. The additional cost arising due to such unforeseen circumstances can be paid directly to the driver.
- Early check in would be subject to availability, for guaranteed early check in we need to book the room one day prior
- Meals offered is assuming the guest would be having it in the same hotels where they stay & Any meals arranged outdoor OR any other restaurant en-route may attract additional charges
- Meals would be served in a pre-designated area as per the hotelundefineds choice / convenience
- Consumption of the items in the Mini Bar would be chargeable and payable directly at the hotel Dress code (if any) to be followed in the hotel premises and public areas as per the hotel policy if specified
- Only such sightseeing points would be covered which is accessible by the type of vehicle finalized
- Any extra usage of the transportation may be charged additional and confirmation on the same would be subject to the availability
- Given Transportation rate may be changed if is there any major hike in the fuel price (AND OR) change in tax structure, however this can be advised 30 days prior to the commencement of the tour
- Packaged Drinking Water during the major transfers OR sightseeing can be provided on extra cost if requested up on the time of confirmation
- Entry Tickets / Activity Charges cannot be booked in advance, so guest need to purchase it directly from the counter up on arrival at the destination
- The above mentioned rates are valid only for the requested Number of Pax and travel date, any changes in number of Pax OR date of travel may cause the change in price as well.
Documents Required for Travel (for Indian Citizens):
Voters Card, Passport or Driver’s License
- Children who do not have any of the above: birth certificate or school/college ID proof clearly stating the address and parent’s name.
